Customer Help Center
Learn how to manage your personal Amilia account and how to shop at an organization's SmartRec store.
By Katrina and 2 others3 authors24 articles
- Set up your Personal AccountSecure your personal Amilia account to start registering at an organization's SmartRec store!
- How to Make a Purchase from an OrganizationFind out how to register you and your family in an organization's SmartRec store, add activities to your Wish list, and cancel an activity.
- How to Save your Payment InformationSpeed up the checkout process by saving your payment details.
- What does SmartRec by Amilia have to do with my organization?👋 It’s Amilia! Wondering who we are and how we wound up in your inbox? Keep reading!
- Navigate your Personal AccountLearn how to quickly access all your most important information.
- Family AccountInvite other account members to log in to your Amilia personal account.
- Manage your Payment Methods in your WalletEasily manage your saved credit card(s) or bank account(s) and view upcoming payments.
- Access your Membership Card(s) in your Personal AccountAccess your membership card(s) in My account.
- How to Sign a Contract ElectronicallyView e-contracts and provide your e-signature from the Documents tab in your personal account.
- Modify your Contacts and View your RL-24Quebec organizations can emit RL-24 tax credits for the previous year through SmartRec.
- Your Data PrivacyRefer to this document for information pertaining to Amilia's Data privacy policy and GDPR compliance.
- Who to Contact for HelpMost questions are answered fastest by contacting the organization you registered with. Amilia only handles a narrow set of technical cases.
- How to Pay Your Balance and Access Your Purchase HistoryView all your purchase history and billing information in the Purchases and Billing tabs and pay a balance owing.
- Pay with a Payment Plan (Installments)Pay for your activity in smaller amounts instead of all at once.
- Use an Account Credit or ScholarshipPay less going through the checkout process.
- How to Buy and Use Gift CardsGift cards are a thoughtful way to share the joy of activities with family and friends.
- How to Use the Wait ListDon't miss out on any last minute spots in your favourite activities!
- How do I cancel my registration?If allowed, you may cancel a registration on your own from your personal account and in some cases, get an automatic refund.
- Drop-ins and MultiPassesInstead of registering for a full session, you can choose specific days to participate in an activity.
- Manage your Subscription(s)A subscription bills you on a monthly basis for access to an organization's activities and/or services.
- Check your MultiPass, Membership and/or Subscription ExpirationThis information can be found in the Purchases tab.
- Check in at a KioskCheck in and confirm your presence at your next activity.