Customer Help Center

Learn how to manage your personal Amilia account and how to shop at an organization's SmartRec store.

Samantha Postlethwaite avatar Pallavi Borkar avatar
24 articles in this collection
Written by Samantha Postlethwaite and Pallavi Borkar
How to Use Your Personal Amilia Account

How to Create and Verify your Personal Account

Secure your personal Amilia account to start registering at an organization's SmartRec store!
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Written by Samantha Postlethwaite
Updated over a week ago

Navigate your Personal Amilia Account

Learn how to manage your personal Amilia account.
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Written by Samantha Postlethwaite
Updated over a week ago

What's in the Home Tab?

Go to your favorite store(s), view upcoming events and glance at your post-dated payments.
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Written by Samantha Postlethwaite
Updated over a week ago

How to Manage your Account Members

Add, manage and edit your account members in the Members tab.
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Written by Samantha Postlethwaite
Updated over a week ago

How to Save your Credit Card(s) and Banking Information

Speed up the checkout process by saving your payment details.
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Written by Samantha Postlethwaite
Updated over a week ago

Manage your Payment Methods in your Wallet

Easily manage your saved credit card(s) or bank account(s) and view upcoming payments.
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Written by Samantha Postlethwaite
Updated over a week ago

Access your Membership Card(s) in your Personal Account

Access your membership card(s) in your Amilia personal account.
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Written by Samantha Postlethwaite
Updated over a week ago

Manage Email Communications from Amilia and Organizations

View all emails sent to you from Amilia and other organizations in the Communications tab.
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Written by Samantha Postlethwaite
Updated over a week ago

View your RL-24

Quebec organizations can emit RL-24 tax credits for the previous year through SmartRec. Access your receipt(s) in the Documents tab.
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Written by Samantha Postlethwaite
Updated over a week ago

Change your Password and/or Username

Modify or reset your password and username in the Settings tab.
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Written by Samantha Postlethwaite
Updated over a week ago

Add or Modify your SIN

Social insurance numbers are required for the RL-24 tax receipt.
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Written by Samantha Postlethwaite
Updated over a week ago

Your Data Privacy

Refer to this document for information pertaining to Amilia's Data privacy policy and GDPR compliance.
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Written by Samantha Postlethwaite
Updated over a week ago

Who to Contact for Help

It's not always easy to know who to contact for help. This article should help clarify your next action.
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Written by Samantha Postlethwaite
Updated over a week ago
Store and Purchases

How to Make a Purchase from an Organization

Find out how to register you and your family members in an organization's SmartRec store.
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Written by Samantha Postlethwaite
Updated over a week ago

Add Activities to your Wish List

Bookmark your favorite activities and pick up where you left off for a speedy checkout.
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Written by Pallavi Borkar
Updated over a week ago

Cancel an Activity and Get a Refund

You can cancel an activity directly in the Amilia mobile app.
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Written by Samantha Postlethwaite
Updated over a week ago

Access Your Purchase History and Receipts

View all your purchase history and billing information in the Purchases and Billing tabs.
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Written by Samantha Postlethwaite
Updated over a week ago

How to Pay a Balance in your Personal Account

In the Billing tab, you can pay off a balance with an organization using your credit card or banking information.
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Written by Samantha Postlethwaite
Updated over a week ago

Drop-ins and MultiPasses

Instead of registering for a full session, you can choose specific days to participate in an activity.
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Written by Samantha Postlethwaite
Updated over a week ago

Manage your Subscription(s)

A subscription bills you on a monthly basis for access to an organization's activities and/or services.
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Written by Samantha Postlethwaite
Updated over a week ago

Check your MultiPass, Membership and/or Subscription Expiration

This information can be found in the Purchases tab.
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Written by Samantha Postlethwaite
Updated over a week ago

Accepted Forms of Online Payment in Amilia

What methods of payment are accepted in an organization's SmartRec store?
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Written by Samantha Postlethwaite
Updated over a week ago