Skip to main content
All CollectionsCustomer Help CenterYour Personal Account
Who to Contact for Help
Who to Contact for Help

It's not always easy to know who to contact for help. This article should help clarify your next action.

Samantha Postlethwaite avatar
Written by Samantha Postlethwaite
Updated over a week ago


When to contact the organization

In most cases you should contact the organization responsible for your file. Here's a non-exhaustive list of topics they can help you with:

  • A refund 

  • A change to your schedule

  • A question concerning programming

  • An error on the balance in your file

  • Adding a missed or forgotten discount

  • Difficulty making a purchase



When to contact Amilia's customer support

Amilia's customer support team is specialized for advanced intervention that an organization administrator is not able to perform.

  • Updating a password when any other attempt doesn't work

  • An error message appears and tells you to contact us directly

  • Any other situation concerning infrastructure

When speaking with Amilia's support team, we encourage you to take screenshots (if possible) and provide as much detail to help us quickly resolve your issue. 

You can contact us at support@amilia.com or by phone at 514-343-0004 (Greater Montreal) or 1-877-343-0004.

👉 Our support articles may also help solve most issues. 

Did this answer your question?