👉 Our support articles may also help solve most issues.
Contact your organization for
Activity registration, waitlists, or schedule changes
Payments, refunds, prorated fees, or tax receipts
Membership questions
Balance errors or missing discounts
Enrollment timing (mid-season, late registration)
Any question about how a program works
Difficulty making a purchase
How to reach them: Check the organization's website under "contact us," or click "learn more" at the top of their online store page.
Contact Amilia only if
Amilia's customer support team is specialized for advanced intervention that an organization administrator is not able to perform.
Updating a password when any other attempt doesn't work
You never interacted with an organization and need help accessing your account
You get an error message that tells you to contact us directly
You suspect a security or privacy vulnerability — email security@amilia.com
How to reach us: For platform-related issues, contact us at support@amilia.com or
514-343-0004 (Montreal) / 1-877-343-0004. Screenshots help resolve things faster.
Program-related → your organization.
How to report a suspected vulnerability
Despite our proactive measures to address potential security risks, we understand that vulnerabilities may sometimes arise.
To report a potential security concern, please contact our support team by emailing security@amilia.com. Our team will investigate reported issues promptly and follow our standard procedures to assess and address any verified vulnerabilities, helping to protect the entire Amilia community.
* Last updated in July 2026