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Who to Contact for Help

This article clarifies who to contact for help.

Samantha Postlethwaite avatar
Written by Samantha Postlethwaite
Updated over a month ago

When to Contact the Organization

In most cases you should contact the organization responsible for your file. Here's a non-exhaustive list of topics they can help you with:

  • A refund 

  • A change to your schedule

  • A question concerning programming

  • An error on the balance in your file

  • Adding a missed or forgotten discount

  • Difficulty making a purchase

How to Contact the Organization

  • You can visit the organization's website to find their contact information, typically found under “contact us”.

  • If you are browsing their online SmartRec store, click “Learn More” at the top of the page to view their contact details.



When to Contact Amilia's Customer Support

Amilia's customer support team is specialized for advanced intervention that an organization administrator is not able to perform.

  • Updating a password when any other attempt doesn't work

  • An error message appears and tells you to contact us directly

  • Any other situation concerning infrastructure

When speaking with Amilia's support team, we encourage you to take screenshots (if possible) and provide as much detail to help us quickly resolve your issue. 

You can contact us at support@amilia.com or by phone at 514-343-0004 (Greater Montreal) or 1-877-343-0004.

👉 Our support articles may also help solve most issues. 

How to Report a Suspected Vulnerability

At Amilia, we are dedicated to providing a secure and trustworthy experience for all our users. Our commitment to security extends through every phase of our software development and support.

Despite our proactive measures to address potential security risks, we understand that vulnerabilities may sometimes arise. To help us ensure the security of our platform, we invite users to responsibly report any potential security or privacy vulnerabilities they encounter.

To report a potential security concern, please contact our support team by emailing security@amilia.com. Our team will investigate reported issues promptly and follow our standard procedures to assess and address any verified vulnerabilities, helping to protect the entire Amilia community.

* Last updated in November 2024


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