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How to Make a Purchase from an Organization
How to Make a Purchase from an Organization

Find out how to register you and your family in an organization's SmartRec store, add activities to your Wish list, and cancel an activity.

Katrina avatar
Written by Katrina
Updated over a week ago

If you want to make a purchase at an organization's online store, you'll need to create your personal account. If you don't have a personal account, click here.

If you already have a personal account, then keep reading to learn how to:

1. Make a Purchase

To shop, click on the Register button on your organization's website or click the 'Find a store' button if you're logged into your personal account.

1.1. What are you looking for?

Select the appropriate tab to access the list of items you're looking for.

1.2. Register to an activity

Choose a Program to see the categories of activities within.

Click on a category, then sub-category to display the activities.

  • When you've found the activity, click the blue Add a person icon to register for a session; or

  • Click the blue Calendar icon to register for a drop-in.

1.3. Choose who to register

Log in to your Amilia personal account if you haven't already done so. If you don't have an account, you must create one.

Once logged in, select who to register:

  • The first name belongs to the account owner, the adult responsible for the account.

  • Add family members by clicking Add another person. They become account members.

  • You only need to add an account member once. Add as many as you need!

  • Click the blue + icon to register the member.

1.4. Add items to your cart and checkout

It's easy to keep track of what you're purchasing!

  • The green check mark icon means you've successfully added the person for the activity to your cart.

  • The shopping cart icon allows you to view your cart or proceed to checkout.

  • Continue Shopping if you want to keep browsing the store.

  • Review your purchases before you Checkout. You can Remove any item if you don't want it.

  • The account owner’s contact information must be validated with each checkout.

  • Complete the required registration form for each participant.

  • Click Continue my purchase to save the form for each member. When all forms are completed, you will be able to provide the payment information.

When it's time to pay, select how you want to pay. If you want to pay by credit card, enter your details. You'll receive an email confirmation of your purchase!

  • You need to indicate your billing address. Use a different billing address if it's not your home address.

👉 Tired of rummaging through your wallet for your credit card? You can choose to save your credit card or bank account and allow the organization to charge it for future agreed purchases. Click here to learn more!

2. Add Activities to your Wish List

Some organizations may let you add activities to your wish list. If you have a favorite activity that sells out fast, add it to your wish list ahead of time so that you can complete your purchase as soon as the registration period opens.

If the feature is activated, a heart icon appears next to the activities in the online store and a new Wish List tab in the top navigation as seen below. When your wish list is empty, the tab will show the number 0 (zero).

Add the desired activity to your wish list by clicking on the heart. Once it is selected, the number in the Wish List tab will go up.

When you click on the tab to access your wish list, you will be able to:

  • Remove activities from your wish list

  • See when an activity on your wish list is full

  • Search and sort activities in the wish list

  • Register for activities directly through your wish list

👉 If the organization cancels an activity, you won’t be able to add it to your wish list. If you notice an activity in your wish list disappear (and you didn’t remove it), the organization no longer offers that activity.

3. Cancel an Activity and Get a Refund

In most cases, you should contact your organization for any cancellation requests. If they allow it, you can cancel an activity and get a refund directly in Amilia's mobile app.

To use this feature, the activity must not have started. The cost of the activity must also be superior to $0 and must have been paid with a credit card in a single transaction (no installments and no discounts).

To cancel an activity, follow these steps:

  • Go in the mobile app and tap the activity you want to cancel.

  • Below the activity’s information, tap Cancel this event.

Depending on the organization's cancellation policy, one of these messages appear:

  • In the first situation, a cancellation policy has been configured and allows you to cancel from the mobile app. You can see which policy criteria will be applied to your cancellation. Confirm you cancellation by tapping Terminate enrollment. The refund is automatically process in your account. You can see it in the Billing tab when selecting the appropriate organization.

  • In the second situation, a cancellation policy has been configured but doesn’t allow the cancellation in the mobile app or no cancellation policy has been set. You must contact the organization directly to cancel the activity.

If you registered using a Multipass, some organizations will allow you to cancel and reschedule on your own. For more information, please refer to the following article.

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