This article is for parents and legal guardians who can't find their RL-24 slip, can't open it, or need the organization to correct mistakes. To learn how to prepare your account before RL-24 season (contacts, legal guardians, SIN), see Modify your Contacts and View your RL-24.
Your RL-24 slip (also called an RL-24 tax receipt, or relevé 24) is issued by the organization that provided the childcare services, not by Amilia. Amilia makes it available in your Amilia account once the organization has generated it and Revenu Québec has validated it.
Administrators: this article is written for your clients. Share this article with them or use the email template to remind them to update their information. To modify or create slips yourself, see RL-24s in 5 Easy Steps.
In this article, we’ll look at:
FAQ
1. Where to find your RL-24
Log in to your Amilia account with the email address that received the 'Your RL-24 is ready' email. Click the Documents tab on the left. Then you can click your RL-24 slip to download it to your device.
The RL-24 is never attached to the email. For security reasons, it's only available in your account in the Documents tab.
2. Why you can’t see your RL-24
If nothing appears in your Documents tab, go through these reasons in order. They explain the potential causes of this issue:
The organization hasn't released it yet. An RL-24 appears in your account only after the organization has generated it, Revenu Québec has validated it, and the organization has sent the 'Your RL-24 is ready' email. Validation can take from less than a day to a few business days, and longer near the end of February. If you haven't received the email, the slip isn't available yet.
It's in another parent's account. The RL-24 is placed in the Amilia account of the contact listed as the legal guardian in your child's profile at the time the organization generated the slips, not in the account of the account owner or person who paid. If the other parent is listed as the legal guardian, the slip is in their account.
Your information was incomplete when the slips were generated. The organization can't generate an RL-24 for you if you weren't listed as your child's legal guardian, if your SIN wasn't saved and shared with that organization, or if your Québec address was not entered in your account. In that case, the organization must create your slip manually. See section 4.
Your activities weren't eligible. Only paid childcare services that took place during the tax year count, and the child must have been 16 or younger. Merchandise, service fees, taxes, and amounts covered by a scholarship aren't included. If you're unsure, contact the organization.
You're looking for a previous year. Organizations can only generate RL-24s in Amilia for the current tax season. For a slip from an earlier year, contact Revenu Québec directly.
3. Your RL-24 opens as a blank page or shows an HTTP 500 error
A blank page or an HTTP Error 500 message when you click your RL-24 is a temporary technical error with the download. It doesn't mean your RL-24 is missing or incorrect. Try these troubleshooting steps to resolve the problem:
Wait a few minutes, then log in to your Amilia account and open the slip again from the Documents tab.
Try a different browser. We recommend Google Chrome, Firefox, or Safari. An incognito window also helps rule out a browser issue.
Check your Downloads folder. Some browsers download the PDF instead of displaying it.
If possible, try from a computer rather than a phone or tablet.
If the error persists, email support@amilia.com with a screenshot of the error and the web address shown in your browser. Amilia's Customer Care team can investigate the technical error.
4. How to correct a name, parent, or other information on your RL-24
Only the organization that issued the RL-24 can modify, cancel, or reissue it. Amilia's Customer Care team can't edit an RL-24 on your behalf, even after you've updated your account.
A correction happens in three steps: you update the information in your Amilia account, the organization corrects the slip on their side and resubmits it to Revenu Québec, and you download the corrected slip once it's validated.
4.1 Update your Amilia account
It’s important to update your information in your account first, so that the organization has accurate information.
Name, address, or SIN: In the Members tab, select the person and edit the relevant section. Make sure your SIN is shared with the organization under Forms by organization.
You can only add or modify your SIN if you are the primary or secondary legal guardian of a child who is eligible for the RL-24 tax credit.
Wrong or missing parent (legal guardian): In the People tab, open your child's profile, then the Emergency contacts & legal guardians section, and click Edit. Set the correct primary and secondary legal guardians and the percentage allocated to each. The total must equal 100%.
Date of birth: You can't change the date of birth once it's entered. Ask the organization to correct it if it is incorrect.
Step-by-step instructions for contacts, legal guardians, and SIN are in Modify your Contacts and View your RL-24
4.2 Contact the organization
If you contact the organization that issued your slip, ensure you include the following information to help them resolve the issue:
Your child's full name
What's wrong on the slip and what should be corrected
A confirmation that you've already updated your Amilia account
The organization can then search for your RL-24, modify any information, create a new slip guardian if needed, and resubmit it to Revenu Québec.
Situation | What you can do | What the organization does |
Name misspelled on the slip | Correct the name in the People tab | Modifies the slip and resubmits it |
The slip went to the wrong parent, or you share custody and need your own slip | Update the legal guardians and percentages in your child's profile, and share your SIN | Cancels the original slip if needed, creates a slip for the correct guardian, and resubmits |
No slip was generated for you at all | Confirm you're a legal guardian and your SIN and address are complete and shared | Creates the slip manually and submits it |
The amount is incorrect | Compare it to the payments you made during the tax year | Verifies the eligible payments and modifies the slip if needed |
4.3 Download the corrected RL-24
After the organization resubmits the slip, Revenu Québec validates it again. The organization then sends you a new 'Your RL-24 is ready' email, and the corrected slip appears in your Documents tab.
5. FAQ
Is my RL-24 attached to the email I received?
No. The email is a notification only. Log in to your Amilia account and open the Documents tab to view and download the slip.
Why did the other parent receive the RL-24 instead of me?
The RL-24 goes to the person listed as the legal guardian in your child's profile at the time the organization generated the slips, with the percentage set there. The account owner who paid for the activities isn't automatically the recipient. For example, if one parent was set to 100% during the year but the other parent was set to 100% in January, before the organization generated the slips, the second parent receives the RL-24 for that year. To change this, update the legal guardians in your child's profile and ask the organization to reissue the slip (see section 4).
How is the amount split between two parents?
The split is set per child, in each child's profile, as 100% to one legal guardian or 50/50. Each guardian's RL-24 shows their share of the eligible amount paid for that child. For example, if $1,000 in eligible fees was paid for a child whose split is 50/50, each guardian's RL-24 shows $500 for that child. If you have two children with different splits, each child's amount is calculated separately.
I see more than one RL-24 for the same child. Which one is valid?
An RL-24 can list up to three children, so a family with more than three eligible children receives more than one slip. When the organization corrects a slip, the corrected version is marked Modified and a replaced slip is marked Cancelled. Use the modified slip. If you're unsure which one applies, confirm with the organization before filing.
Can the organization still change my RL-24 after it was sent to Revenu Québec?
Yes. After the initial submission, the organization can modify or cancel individual slips and resubmit them to Revenu Québec. Each correction is validated again before it appears in your account.
Can I get an RL-24 for a previous year?
Not through Amilia. Organizations can only generate RL-24s in Amilia for the current tax season. For a slip from an earlier year, contact Revenu Québec directly.
Why do I have two RL-24s?
The system creates 2 slips if the organization declares one activity by the day and the other by the week. Only one slip is created if both activities are declared the same way.
* Last updated in October 2026