Your personal account contains everything you need to keep track of your purchases and scheduled activities, manage your personal information and account members, and control the email communications you receive.
In this article, you will learn about:
1.1. Quick access
1.2. My calendar
1.3. Postdated payments
1. The Home Tab
The Home tab is your personal account's main landing page. After signing in successfully, you have a general overview of the organizations where you made purchases, a calendar with all scheduled activities, as well as a list of upcoming events.
1.1. Quick access
After visiting a SmartRec store for the first time, it's added to your quick access.
Click to view your Multipass usage (if any) in the Billing tab.
Click to go to the organization's online store.
Click to view (and pay) a balance in the Billing tab.
Click to read emails from the organization in the Communications tab.
1.2. My calendar
After you've registered at an organization, the calendar shows all your scheduled activity occurrences, and other events you and other account members are registered to. You can use the filters to filter by organization and or by person. On the right, up to 5 upcoming events are featured.
Can I click on the calendar?
Click on an activity or an online booking to go to the registration page in the online store to get more info about the event, or to register someone else.
1.3. Post-dated Payments
You can look at the status of all your post-dated payments (with any organization). Filter for planned, processing, accepted or refused post-dated payments.
To manage or make changes to post-dated payments, click the Wallet tab.
2. Manage your Account Members
The People tab (previously called Members) in your account allows you to manage your personal information and your family members’ profiles. You can add new people, update contact or medical details, and review required forms or agreements for each participant. You can also update contact information and confirm primary and secondary legal guardians when applicable.
2.1. Add or manage a person
An account member (now called a person) can be a child or an adult family member linked to your personal account for registration or purchases. Ideally, all members of a family account share the same address.
To add a person:
Go to the People tab.
Click Add a person under your name.
Select whether you are creating an Adult ( 18 years and over) or Child (under 18 years).
Complete the required fields and click Save.
❗ You can only add your date of birth once. Once your date of birth is set, it cannot be changed.
👉 If you have duplicate records of the same account member and are unable to delete them, please contact us at support@amilia.com and we'll be glad to help!
🚧 At this time, it’s not possible to remove a person from your account. This functionality is being updated and is expected to return by early 2026. For any emergencies, please contact our support team.
2.2. Edit a person's information
In the People tab, select the person you want to edit.
Click on the section you want to modify, and edit any available fields.
You can update:
Profile photo
Name
*Date of birth (locked once entered — contact your organization for corrections)
Gender
Address
Phone number
Email
Medical information
Health insurance details
SIN (for Quebec users only)
👉 Children do not have an Address section. Their address is the same as the account owner’s.
👉 You can also update information during checkout in an organization's online store.
2.3. Organization-specific information
Each organization has its own registration form, which means you can be providing different information for each one. For example, the need for a child's contact information may vary from one organization to the next.
To review or update this information:
In the People tab, select the person’s name.
Scroll to Forms by organization.
Click the organization name to view the form.
Edit any necessary details and save your changes.
Forms open in a separate page, allowing you to review and update all fields required by that organization.
2.4. Emergency contacts and legal guardians
Most organizations require emergency contact information, especially for children. This helps ensure safety and, in some regions (such as Quebec), supports eligibility for RL-24 tax receipts.
To update emergency contacts:
In the People tab, select the person’s profile.
Open Emergency contacts & legal guardians section.
Click Edit to edit the contacts information.
If applicable, specify the percentage to be remitted to each legal guardian for RL-24 reporting. Click here for more details.
3. Manage Email Communications
The Communications section shows an overview of all emails sent to you from Amilia and other organizations, as well as allowing you to choose which emails you want to receive. You should always accept emails from: notifications@amilia.com, as these are sent through Amilia by an organization. If you unsubscribe, you will no longer receive messages sent through the platform and may miss important information.
3.1. Choosing which emails/invites you receive
In the Communications tab, under the Email subscriptions column, you can select which organizations you receive communications from by checking the box to the left of their name.
Under the Invite subscriptions column, select which organization(s) (you have purchased from) you would like to receive calendar invites from.
3.2. How to view emails sent from an organization
All communications sent to you from organizations you have purchased from are visible in the Communications tab. Under the Emails column, you can apply a filter to view emails from a specific organization.
3.3 What's the order of recipients for email notifications for participants in activities?
Here's how SmartRec prioritizes who to send email notifications to for participants in an activity:
The email notifications will be sent to the participant's primary legal guardian.
If no primary legal guardian is identified, the email notifications will be sent to the Account Owner's communications email address.
If neither a primary legal guardian nor a communications email address for the Account Owner is provided, the email notifications will be sent to the email address used by the Account Owner to log in to their Amilia Account (username).
3.4. Why am I not receiving emails?
Before contacting an organization, check the following to ensure emails from Amilia and other organizations are being sent:
Make sure a check mark is applied to the organization(s) under the Email subscriptions column.
Check your Spam folder in your email inbox.
If the emails are going to your Spam folder, we suggest adding the organization's email and Amilia's email (notifications@amilia.com) to your contact list.
4. Frequently Asked Questions
7. How can I change a persons birthday?
Can I remove an organization from quick access?
Once you visit an organization's SmartRec store, a quick access card is created in the Home tab so you can quickly revisit it in the future. You can delete a card if:
There's no expected balance at the organization.
There's no items in the cart for that store.
There's no new email communications from them.
You have no unused Multipasses at the organization.
The organization isn't a federation.
When these criteria are met, an X icon allows you to delete the card.
How do I pay an outstanding balance?
If an organization lets clients pay their balance online, you can 'Make a payment' in the Billing tab. Learn more here.
If the 'Make payment' button isn't there, call the organization to arrange payment.
Why is the same activity listed more than once on a given day?
An event occurrence shows up in the calendar for every account member that is registered to it. Below, an activity is listed twice on the same day, meaning there are two members in the account registered to the same activity.
This also happens if a member is registered to an activity, while another member is part of the actual staff attending the event.
Can I cancel an activity from my calendar?
No. However, some organizations allow clients to cancel an activity using the Amilia mobile app. Otherwise, you can contact the organization directly.
How do I make changes to a postdated payment?
You can't edit a post-dated payment from the Home tab. Instead, click the Wallet tab and then the Upcoming payments subtab. An edit button is available to the right of each planned payment.
You can only change the payment method linked to a post-dated payment and/or update existing credit card or bank account details. If you need to change the date of payment, contact the organization. Learn more about the Wallet here.
How do I change the email address I use to log in?
The email address you use to log into your Amilia personal account is also known as your 'username'. If you wish to change the email address that is used to log in to your personal account, go to the Settings tab in your personal account and click 'Change username'.
How can I change a person’s date of birth?
For security and accuracy reasons, a person’s date of birth can’t be edited once it’s been entered in the account.
If the date of birth was entered incorrectly or needs to be updated, please contact the organization directly. They can verify the information and make the correction for you.
If you’re unsure which organization to contact or need further help, reach out to Amilia Support at support@amilia.com.
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