You can pause a subscription for a single client. The client isn't charged for paused days, but the next invoice may be prorated or occur on a new day of the month once the subscription has resumed.

Click here if you prefer to learn how to pause a subscription for all clients.


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How it Works

  1. How to Pause a Client's Subscription

  2. Pausing a Subscription with a Set Billing Day

    - A pause added before the billing period

    - A pause added after the billing period

  3. Pausing a subscription with no set Billing Day

    - A pause added before the billing period

    - A pause added after the billing period

1. How to Pause a Client's Subscription

In the Memberships tab, click the subscription's name to view the list of members.

  • Find the client and click Edit subscription > Pause.

  • Define the pause duration (start date until the end date, inclusively).

๐ŸŒŸ Important

  • You can edit a pause period at any time.

  • A client isn't charged for paused days.

  • If a subscription is paused, the next payment date should appear in Upcoming payments.

  • Paused subscriptions can't be used to access activities or your facilities.

  • No credit is issued if the client already paid for a subscription that is paused.

  • To account for the pause period, the next subscription invoice is usually prorated (based on the monthly billing date and when the pause occurs).

Pro rata is applied differently for subscriptions configured with a set Billing Day vs subscriptions without a set Billing Day. Even if you edit a client's subscription billing day, it doesn't change the subscription's configuration type. Keep that in mind when predicting how a pause will affect a client's future subscription invoice(s).


2. Pausing a Subscription with a Set Billing Day

A subscription with a set Billing Day invoices members to cover from the 1 - 31st of the following month. When this type of subscription is paused, an invoice will be prorated.

โธ๏ธ๐Ÿ“† When a pause is added before the billing period

Let's say a client is invoiced on the 20th of every month. Before being charged for the billing period (i.e., before they've paid for the following month), a 10-day pause is added.

  • A pause is added from Oct 12th - Oct 21st inclusively (10 days).

  • On Sept 20th, the invoice is prorated to cover from Oct 1 - Oct 31st, minus 10 days to account for the pause.

Let's say a client is invoiced on the 20th of every month. Before being charged for the billing period, a 40-day pause is added. This pause touches 2 billing periods.

  • A pause is added from Oct 1 - Nov 9th inclusively (40 days).

  • On Sep 20th, no invoice is created to pay for October since the entire subscription period is paused (31 days).

  • On Oct 20th, the invoice is prorated to cover from Nov 1 - Nov 30th inclusively, minus 9 days to account for the remaining pause period.

๐Ÿ“†โธ๏ธ When a pause is added after the billing period

Let's say a client is invoiced on the 20th of every month. After being charged for the billing period (i.e., after they've paid for the following month), a 10-day pause is added.

  • On Aug 20th, the invoice covers from Sep 1 - Sep 30th inclusively.

  • A pause is added from Sep 15th - Sep 24th inclusively (10 days).

  • The pause spans over 10 days that were already paid. They'll be accounted for by deducting them at the next eligible billing period.

  • On Sep 20th, the invoice is prorated to cover from Oct 1 - Oct 31st, minus 10 days to account for the pause that was paid for at the previous billing.

Let's say a client is invoiced on the 20th of every month. After being charged for the billing period, a 40- day pause is added. This pause touches 2 billing periods.

  • On Aug 20th, the invoice covers from Sep 1 - Sep 30th inclusively.

  • A pause is added from Sep 25th - Nov 3rd inclusively (40 days).

  • The pause spans a total of 40 days, of which 6 days from Sep were already paid. They'll be accounted for during the next eligible billing period.

  • On Sep 20th, no invoice is created because October's entire subscription period has been paused (31 days).

  • On Oct 20th, the invoice is prorated to cover from Nov 1 - Nov 30th, minus 9 days (6 paid in Sep + 3 days in Nov) to account for the pause.


3. Pausing a Subscription with no set Billing Day

A subscription with no set Billing Day invoices members on their purchase date to cover the period until the next invoice. When this type of subscription is paused, pro rata may be applied and/or the next invoice date is shifted by X number of days.

โธ๏ธ๐Ÿ“… When a pause is added before the billing period

Let's say a client is invoiced on the 8th of each month. Before being charged for the billing period (i.e., before they've paid) a 10-day pause is added.

  • A pause is added from Oct 20th - Oct 29th inclusively (10 days).

  • On Oct 8th, the invoice is prorated to cover from Oct 8th - Nov 7th, minus 10 days to account for the pause.

Let's say a client is invoiced on the 8th of each month. Before being charged for the billing period, a 40-day pause is added. This pause touches 2 billing periods.

  • A pause is added from Oct 10th - Nov 18th inclusively (40 days).

  • On Oct 8th, the invoice is prorated to cover from Oct 8th - Nov 7th, minus 29 days to account for the pause. Only 2 days are charged (Oct 8th & Oct 9th).

  • There's still 11 days remaining of the pause. The next invoice won't occur on Nov 8th. Rather, it's shifted to the first available date after the pause (Nov 19th).

  • On Nov 19th, the invoice covers from Nov 19th - Dec 18th.

๐Ÿ“…โธ๏ธ When a pause is added after the billing period

Let's say a client is invoiced on the 8th of each month. After being charged for the billing period (i.e., after they've paid), a 10-day pause is added.

  • On Sep 8th, the invoice covers from Sep 8th - Oct 7th inclusively.

  • A pause is added from Sep 15th - Sep 24th inclusively (10 days).

  • The pause spans over 10 days that were already paid. They're accounted for by shifting the next billing date by 10 days, hence the subscription is paid for until Oct 17th.

  • On Oct 18th, the invoice covers from Oct 18th - Nov 17th. No pro rata is required.

Let's say a client is invoiced on the 8th of each month. After being charged for the billing period, a 40-day pause is added. This pause touches 2 billing periods.

  • On Sep 8th, the invoice covers from Sep 8th - Oct 7th inclusively.

  • A pause is added from Oct 5th - Nov 13th inclusively (40 days).

  • Since the pause spans over 3 days that are already paid, they're accounted for by shifting the next billing date to occur after the pause + 3 days (Nov 17th).

  • On Nov 17th, the invoice covers from Nov 17th - Dec 16th. No pro rata is required.

  • On Dec 17th, the invoice covers from Dec 17th - Jan 16th.

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