By default, SmartRec imposes a minimum delay of 10 days between the purchase date and the 1st future installment payment. Regardless of how you set up your installment option, this 10-day delay can impact when the 1st future installment payment takes place.
When configuring an installment, you'll notice an option that 'allows the first installment to be provided within 10 days following the date of purchase'. If you choose to disable it, the 1st future installment payment will occur without taking into account whether a minimum of 10 days has elapsed since the date of purchase.
How it Works
1. Should I Disable or Enable the 10-Day Delay?
The 10-day delay between the date of purchase and the 1st future installment helps prevent charging a client twice in a short period of time, which may suit them.
Is this delay necessary for you? The choice is yours to make for each installment option you create.
Click on an existing installment configuration or create a new one.
To disable the delay, check the box below. SmartRec won't require a minimum of 10 days between the purchase date and the 1st future installment.
To enable the delay, leave the box unchecked.
Toggle at any time. Settings affect all new purchases moving forward.
2. What to Expect when the 10-Day Delay is Enabled
The way in which the minimum 10-day delay affects the 1st future installment depends on the purchase date, the number of future installments, and when they take place.
The scenarios below show how the minimum 10-day delay can influence the 1st future installment. Always refer to the Simulation when setting up your installment options.
Scenario 1 : Future installments take place at weekly intervals on a specific day.
Scenario 2: Only 1 fixed date installment is foreseen; and/or the installment
'End Date' is 10 days or less after the purchase date.
Scenario 3: The 1st future installment is on a fixed date that occurs 10 days or less from the purchase date. Other fixed dates exist.
📖 Scenario 1
Purchase date: Friday, June 4th Initial installment: It doesn't matter
Intervals: 1 Week, every Friday 1st future installment: 1 week later, on a Friday
Expected behavior: Friday, June 18th
Friday June 11th does not provide a minimum 10-day delay from the purchase date, so the 1st future installment is further postponed to Friday, June 18th (to respect the 10-day delay). All the other installments will follow weekly, on a Friday.
📖 Scenario 2
Purchase date: June 4th Initial installment: It doesn't matter
Intervals: 1 Fixed date < than 10 days later 1st future installment: June 11th
Expected behavior: Client pays the entirety at checkout.
In some cases, the client is charged the initial installment and the 1st future installment at checkout. This happens when only 1 fixed date installment is foreseen and/or the Installment 'End Date' is 10 days or less after the purchase date.
Since the 1st future installment is set to occur 10 days or less after the purchase date, SmartRec can't proceed with the 11th of June. Normally, the 1st future installment would have been postponed until the next fixed date, but since there no other fixed dates are planned, the client must pay the entirety of the fees at checkout. In this case, it's best you allow the first installment to be provided within 10 days of the purchase date.
📖 Scenario 3
Purchase date: June 4th Initial installment: It doesn't matter
Intervals: Several Fixed dates 1st future installment: June 11th
Expected behavior: 1st installment is skipped and divided equally among the other installments.
In some cases, installment amounts are adjusted to compensate for the skipped 1st future installment. This can happen when the 1st future installment occurs on a fixed date 10 days or less after the purchase date.
Since the 1st future installment occurs 10 days or less after the purchase date, SmartRec skips it. Due to a maximum number of installments allowed, SmartRec takes the amount of the skipped 1st installment and shares it between the remaining future installments.
