When to Contact the Organization
In most cases you should contact the organization responsible for your file. Here's a non-exhaustive list of topics they can help you with:
A refund
A change to your schedule
A question concerning programming
An error on the balance in your file
Adding a missed or forgotten discount
Difficulty making a purchase
How to Contact the Organization
You can visit the organization's website to find their contact information, typically found under “contact us”.
If you are browsing their online SmartRec store, click “Learn More” at the top of the page to view their contact details.
When to Contact Amilia's Customer Support
Amilia's customer support team is specialized for advanced intervention that an organization administrator is not able to perform.
Updating a password when any other attempt doesn't work
An error message appears and tells you to contact us directly
Any other situation concerning infrastructure
When speaking with Amilia's support team, we encourage you to take screenshots (if possible) and provide as much detail to help us quickly resolve your issue.
You can contact us at support@amilia.com or by phone at 514-343-0004 (Greater Montreal) or 1-877-343-0004.
👉 Our support articles may also help solve most issues.
How to Report a Suspected Vulnerability
At Amilia, we are dedicated to providing a secure and trustworthy experience for all our users. Our commitment to security extends through every phase of our software development and support.
Despite our proactive measures to address potential security risks, we understand that vulnerabilities may sometimes arise. To help us ensure the security of our platform, we invite users to responsibly report any potential security or privacy vulnerabilities they encounter.
To report a potential security concern, please contact our support team by emailing security@amilia.com. Our team will investigate reported issues promptly and follow our standard procedures to assess and address any verified vulnerabilities, helping to protect the entire Amilia community.
* Last updated in November 2024