Organizations using Amilia Payments can now review their payouts directly from the Payouts page in SmartRec.
Each payout (i.e., transfer from Amilia payments to your bank) is automatically linked to all included transactions: payments, refunds, fees, and chargebacks so you can complete your financial reconciliation quickly.
⚠️ Note: This page only appears once your SmartRec store is fully activated and live. If your store isn’t live yet, you won’t see this page.
From Accounting and finance > Payouts, you can:
Get an overview of your payouts
View each payment, refund, fee, or chargeback included in a payout
Find out which client and payment is associated with each payment
View reconciliations for each payment
👉 See our FAQ section below for additional information about Amilia payments payouts.
1. Get an overview of your Amilia payments payout
💸 A payout is when money from your Amilia payments balance is transferred to your organization’s bank account. Payouts can occur daily, weekly, or monthly depending on the payout schedule set up with your Amilia representative.
🕙 By default, SmartRec displays payouts in chronological order.
You can select the Payout date column to sort them in reverse chronological order, filter payouts by date, or search by payout ID or amount.
🆔 The Payout ID helps you match deposits in your bank account with payouts in SmartRec. Some banks include this ID in the description of the deposit on your bank statement, making it easier to confirm which payout was deposited.
👉 Not all banks support this feature, so you may or may not see the Payout ID in your statement.
💰 The transfer amount is the net amount deposited into your bank account after fees, refunds, and chargebacks. When you click the transfer amount opens a detailed breakdown of all transactions included in the payout.
If the total of refunds, fees, or chargebacks is greater than your captured payments for that period, your payout amount may be lower than expected or, in rare cases, no payout will be sent for that day. SmartRec will still display the payout and its details so you can understand what contributed to the total.
2. Understanding your payout details
After opening a payout, you’ll see a table listing all transactions included in that transfer. You export payout details by clicking the export icon in the top-right corner of the Payouts page.
Each payout includes:
All payments inside each payout
Refunds, chargebacks, and reversals
Fees and adjustments
Client information
Linked receipts and invoices
ℹ️ Understanding the columns:
Transaction date
Transaction date
The date the payment, refund, fee, or chargeback was processed in Amilia payments.
Type
Type
The type of transaction included in the payout, such as:
Payment
Refund
Chargeback
Chargeback reversal
A chargeback is when a client disputes a transaction with their bank and the funds are temporarily removed.
A chargeback reversal appears when the dispute is resolved in your favour and the funds are returned.
Receipt ID
Receipt ID
Click the receipt number, to open the payment in a separate window so you can review the purchase details. The receipt includes:
Cardholder’s name
Card number (masked for security)
Date and time of the payment
Amount paid
Order ID (matches the Adyen PSP reference)
Approval code
Transaction ID
Who created this receipt ( client or administrator)
✔️This information helps verify payment authenticity and reconcile client records.
Reconciliations
Reconciliations
Click View to open the client’s account and see exactly which invoice(s) the payment was applied to.
Owner of payment method
Owner of payment method
Shows the name of the cardholder or bank account owner who made the payment.
Payment method
Payment method
Indicates how the client paid (e.g., Visa, Mastercard, Amex etc.).
Gross amount
Gross amount
The total original amount of the transaction before fees or deductions.
Fees
Fees
Processing fees deducted by Amilia payments for that specific transaction.
The fee amount listed here includes both your blended rate and your per-transaction fee.
You can view your exact rates under Account > Billing > Amilia rates.
Net amount
Net amount
The final amount after fees.
This is the amount that contributes to your payout.
❓ FAQ
How often do payouts happen and when will I see a deposit?
Payout frequency (daily, weekly, or monthly) is set up with your Amilia representative.
Once a payout is issued, it typically arrives in your bank account within 1-3 business days, depending on your financial institution.
It may also take up to 48 hours for the payout to appear in SmartRec.
When should I use the Payouts page?
Use the Payouts page to:
Confirm which payouts were sent to your bank
See which payments, refunds, fees, or chargebacks were included
View linked receipts and invoices
Export payout details for reconciliation
What is a chargeback?
A chargeback occurs when occur when a client disputes a transaction with their bank. Chargeback reversals appear when the dispute is won.
What is a chargeback reversal?
A chargeback reversal appears when a dispute is resolved in your favour.
The funds that were removed during the chargeback are returned to your balance and included in your next payout.
How long does it take for a refund or chargeback to appear?
Refunds appear as soon as they are processed.
Chargebacks can occur days or weeks after the original payment, depending on the cardholder’s bank.
Chargeback reversals appear after the dispute is resolved in your favour.
Are fees deducted directly from my payouts?
Yes. Processing fees are deducted directly from your payout.
The payout amount shown in SmartRec is already net of fees.
Which other reports can I use to see payment details?
You can review payments in the following reports under Reports< Standard:
Payment summary report
Breakdown of payments
Payment by item
Payments by ledger code