Installments allow administrators to set up payment plans that are offered to clients when they select an applicable activity, membership, Multipass or merchandise item in your store.

Installments differ from subscriptions. With installments, clients are invoiced once and are permitted to pay in predetermined, postdated payments; whereas a subscription allows clients to register for an offer that is automatically invoiced and charged on a recurring, monthly basis.


How it Works

1.  Create an Installment
   - Configure your Option(s)
   - Initial and Future Installments
   - Add/Remove Eligible Items or Modify an Installment
   
2. Use the Simulation

3. What Clients can Expect
   


1. Create an Installment

An installment configuration (i.e., plan) is a selection of payment options presented to a client when they add an eligible offer to their store cart. An offer can only be linked to one installment plan at a time, but that plan can contain multiple payment options. 

In the Accounting and finance>Installments subtab:

  • Click + New installment configuration and name the plan for easy identification. Clients cannot see this name.

Suppose you are selling a pricey activity and want to give your clients the option to pay in 2, 3, or 6 installments. In this case, you would create one installment configuration that contains 3 options. Upon selecting an eligible offer, the client will see all 3 options appear and can pick the option they prefer.


🔧 Configure your Option(s)

Start by configuring Option 1 of your installment plan.  If you wish to include several options in the plan, click the 'Add' button to add an Option 2 (so on and so forth), Remember to configure each option. Add or Remove options as needed.

  • Show this option as the default price: Instead of showing an offer's full price, you can show what the price will be per installment payment (e.g. If an activity costs 500$ and the installment plan is 5 payments of 100$, the price will be displayed as 100$, including details of the installment option).

  • By default, there is a minimum 10-day delay between the purchase date and the first future installment, which helps avoid charging a client twice in a short period of time. Simply put, if the purchase is made on March 3rd, the 1st future installment cannot be processed before March 13th. You can disable this delay by clicking the option to 'allow a future installment within 10 days following the date of purchase'.

👉 If you don't check the box allowing the 1st installment to be within 10 days, we strongly recommend you refer to this article to learn how the 10-delay impacts how/when the 1st future installment is processed.

📆 Initial and Future Installments

The Initial installment is a payment ($ or %) made at checkout or at a later date. It can also be a 0$ amount.  

  • Select whether the client's credit card or eCheck will be automatically charged at checkout or on a fixed date. If the fixed date has passed at the time of purchase, the client pays immediately at checkout. 

Future installments are every other post-dated payment in the plan.

  • No future payment: Select if your Initial installment is the only payment allowed. This option is usually selected when the initial installment is the full amount paid on a fixed date. 

  • Maximum number:  Provide the number of future payments allowed in addition to the initial installment. This means that if you were to specify the maximum number as 3, the client will pay the initial installment in addition to 3 future installments, for a total of 4 payments.
     
    ▪️ Regular Intervals: Future payments take place on the same day at weekly or monthly intervals and can be limited using a start and/or end date. Please note the 1st future installment cannot take place before a full interval has elapsed after the purchase date. For example, suppose you make a purchase on June 4th. If the interval is the 3rd of every month, the 1st future installment will take place on August 4th, since it would not have been one full interval (i.e., 1 month) on July 3rd (in which case Amilia picks the next available interval period).
                                                                   OR
    ▪️ Fixed date(s): Provide a date for each future payment. If the 10-day delay is disabled, then your installments will occur as planned. If the 10-day delay is enabled between the 1st future installment and the purchase date, it can impact when your 1st future installment is processed, regardless of the fixed dates.

✏️ Add/Remove Eligible Offers or Modify an Installment 

Link your installment(s) to activities, memberships, merchandise and/or multipasses. An offer can be linked to one active installment plan at a time. Installments are not eligible on drop-ins. Here are some other important things to consider:

  • Add eligible offers to an installment plan at any time.

  • You cannot remove eligible offers from an installment plan once it's been used by a client. If something needs to be removed, you must archive the installment plan, create a new one, and link it to all your eligible offers.

     

  • You cannot add nor remove installment options once the plan has been used by a client. If you must, archive the existing installment plan and create a new one with the updated options.

  • Archiving an installment plan does not cancel any planned payments a client may have. Those will be processed as expected.  The installment configuration is simply unavailable for clients moving forward.

     

  • Don't forget to Save!



2. Use the Simulation

The Simulation table on the right shows you what to expect from each installment option, as it is configured. Use the simulation to ensure everything works as intended!

  • Enter the purchase date and price of an item to see how your installment option will behave. You can change these values at any time. Hit Refresh once you do.

     

  • As you complete your initial installment field and/or future installment field(s), hit the Refresh button to ensure the Simulation captures all the data.  


3. What Clients can Expect

A 'Show Installments' banner is displayed underneath the price of an eligible offer.  

  • Below, a 300$ activity is eligible for an installment plan, which provides two different payment options.

     

  • When selecting a member to enroll, clients can choose whether to pay the full amount now or select an installment option. 

  • As per the option selected, the client must pay 100$ at checkout. Each future payment is listed on the left as the client provides their payment information. 

  • Clients are not required to save their credit card/eCheck to pay in installments. Their future payments are still processed automatically. However, if a change needs to be made to the payment method, they must contact the administrator to update the payment information in the back-office.

  • Administrators can modify a client's installment payments in the client's billing tab to update payment details, installment amounts and/or dates.

     

  • If a client makes a purchase in installments at checkout using a saved credit card or eCheck, they can update the payment details themselves if ever a change needs to be made. Their installment payments will automatically be updated with the new credit card/eCheck details. They can only modify their payment information, not the installment amount nor the date.

     

  • On the scheduled date, credit card installments are processed at approx. 4 am EST and eCheck installments are processed at approx. 2 pm EST.

You might also be interested in:

The 10-Day Installment Delay

Editing Installments in a Client's Account

How Clients Manage their Saved Payment Methods

Did this answer your question?