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Post-webinar roundup: Drop-ins & Multipasses (10.27.2021)
Post-webinar roundup: Drop-ins & Multipasses (10.27.2021)

This recording is now available along with answers to your most frequently asked questions.

Samantha Postlethwaite avatar
Written by Samantha Postlethwaite
Updated over 5 months ago

Did you miss the webinar or want to revisit what we talked about? Look no further! Scroll down to view the recording and video timestamps to help you find the topic you're looking for.

  • Agenda (0:47)

  • Why you should download the Drop-ins and Multipasses app (1:38)

  • What is a drop-in? (4:00)

  • Session-based activities vs drop-ins (4:35)

  • How to configure drop-ins (6:15)

  • Drop-in characteristics (8:15)

  • Can we use a subscription with drop-ins? (10:43)

  • Can I see how many people are registered to a drop-in activity? (11:11)

  • What is a Multipass? (12:17)

  • An individual Multipass vs a family Multipass (12:39)

  • How to configure a Multipass (13:07)

  • Registering with a Multipass (14:03)

  • How clients cancel drop-in registrations made with a Multipass (15:26)

  • Do the activities registered for with a Multipass have to be in the same program and have the same cost? (17:34)

  • If a client misses their drop-in, can a pass be returned to their Multipass? (18:31)

  • How can we tell which account member used a family Multipass? (19:39)

  • Can we define what consists as a family for the family Multipass (i.e., 2 adults, 3 children)? (20:04)

  • Can you replace a drop-in activity that was purchased with a Multipass? (20:35)

  • Can I remove a pass off a client's Multipass? (21:13)

  • Tips & Tricks (21:46)

  • How to find articles in the Knowledge Base or send us a message (23:48)

*Last updated in May 2024

You might also be interested in:

Create a Drop-in Activity

Wait List on Sessions and Drop-ins

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