When an admin creates a personal Amilia account for a client (so they can access your SmartRec store), the client must then validate the account so they can choose a password that lets them log in and start registering online. This means your clients must respond to the activation request you send to their email address.

If you imported clients into SmartRec during your onboarding, you must still send your client activation requests once you go live. They are not sent unless prompted by you or your Amilia Customer Success Manager.

PS- When a client creates their own personal Amilia account, the process is different. If you're interested to learn how your clients create their own account, click here.

Automatic activation request

If you include an email when you create a client account, the client will automatically receive the activation request at that address once the account is created.

Manual activation request

If you need to resend an activation email to your client, go to the client's account, under Account Members. Click on View Username(s) > Send activation request.

Mass activation request

It is possible to send out several activation requests at once to your clients.

  • Go to Clients > Accounts.

  • Using the Operations drop-down menu, choose Send activation requests.

  • Fill in the date for which you'd like to send the request. This will send the request to any account created after the set date.

  • Click Submit to send activate requests out.

Add or edit the client's email

To activate the account, the client's valid email address will need to be included as you create the account, or afterwards.

If you created an account without adding an email, or if you need to modify the email you have input, follow these instructions:

  • Go to Clients tab.

  • Click on the client's name and go to the Account Members subtab.

  • Select the Default Adult Form (or any form that asks for the client's email) from the Forms drop-down menu.

  • Under the Personal Info section, you can add or edit the client's email.

  • Don't forget to Save your changes.



You might also be interested in:

Create and/or Edit a Client Account

Add a Picture to a Client's Account

Delete or Archive Clients

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