The Logs report captures every change made to accounts, people, memberships, activities, and facility bookings in your organization. Use it to trace who changed what, when, and why — for disputes, audits, staff accountability, or troubleshooting.
1. When you need this report
Staff audits — Verify what a specific team member changed and when.
Dispute resolution — Find the exact moment a price, date, or account detail changed, and who did it.
Compliance checks — Review all changes to sensitive fields (date of birth, address, gender) across your organization.
Data troubleshooting — Investigate unexpected membership or activity changes.
2. Before you start
🔑 Permission needed:
Permission name 🔑 | Why you need it |
Clients View client accounts | Required — Grants access to the Logs report. |
If you can't find the report, ask your admin to check this permission.
⚠️ Each export is limited to 1 month of data due to log volume. For longer periods, run multiple exports.
3. How to access account logs
Go to Reports > Operations > Logs.
Select a date range (maximum 1 month).
Click Generate to download as Excel.
4. Understanding the columns
Column | What it shows |
Subject | What was changed: Account, Person, Membership, Activity, Installment payment, Booking, etc. |
Subject ID | The internal ID for the subject (used for system reference). |
Link | A clickable link to open that account directly. Only shows for records that can be opened. |
Amilia ID | The Amilia ID (if applicable). Use this to search for a specific client. |
Full Name | The person (not the person who made the change). |
Action | What happened: Created, Edited, Deleted, Assigned, Blocked, Unblocked, Merged, Paused, etc. |
Property | The specific fields that changed: Email, Date of birth, Address, Membership price, Profile picture, Tag, etc. |
Before | The old value (if applicable). |
After | The new value (if applicable). |
Date & Time | When the change happened. |
Source | Who made it: an admin email, a participant, Amilia, or System (automatic). |
Note | Note left by an admin when doing the change (if applicable). |
5. How to find what you're looking for
Find a specific client
Copy the client's Amilia ID from your client list.
Open the exported Excel file.
Search for the ID in the Amilia ID column.
Click the Link to jump directly to that account.
Audit a staff member
Enable Filters in Excel.
Click the dropdown arrow that appears in the Source column header.
Select the staff member's email.
Review all rows — this shows everything they changed in the time period.
Track changes to a specific field
Enable Filters in Excel.
Click the dropdown arrow that appears in the Property column header.
Select the field you're interested in (e.g., Date of birth, Address, Price).
Scan the Before and After columns to see what changed.
Exclude your staff's changes
Enable Filters in Excel.
Click the dropdown arrow that appears in the Source column header.
Select Text filters > Does not contain.
Enter your staff domain email (e.g., "amilia.org").
Click OK — now you see only non-staff changes.
Resolve a disputed change
Find the client's ID and search for it in the report.
Look for rows with the Property you're investigating (e.g., Price).
Check the Date & Time and Source columns to see exactly when and who changed it.
Frequently asked questions
How far back do the logs go?
Logs have been added iteratively since March 2026, one category at a time:
Wallet authorization — April 2026
Membership management and tags/skills — May 2026
Account merges — June 2026
Account/person management — July 2026
Bookings, activity configuration and membership configuration — July 2026
Between these months you may notice some gaps, but every category is fully and consistently logged starting September 1, 2026.
Why don't I see a change I made?
Logs are generated when changes are saved, but can take up to 5 minutes to appear in the report.
I don't see logs coming from imports, API, or specific actions. Why?
Some automated processes, like bulk imports or API access, aren't always covered in logs. Specifically, imported membership creation does not generate a log entry.
Can I export logs for a specific person or account?
You can access a specific account’s history (Clients > [Select Client Account] > History) to see changes about that single account: Client account management
What if the "Link" doesn't work?
Some record types (e.g., deleted accounts from merges) lead to dead links as the record no longer exists.