Amilia is a Level 1 certified PCI DSS service provider, the highest level of security in the payment industry.
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Step-by-step guides are available to help merchants complete the PCI DSS self-assessment questionnaires and obtain their attestation of compliance.

Our privacy policy, SOC 2 and HIPAA security certifications reflect our commitment to your data security.
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Our annual audit of SOC2 was completed. Our security controls are designed and implemented according to SOC 2 requirements.

To help decrease duplicate accounts and merge requests, when users (with a pending activation request from an organization) sign up online by themselves with the same email, we automatically merge the accounts together. Activation requests are active for up to 60 days.

The first time a user visits an online store and tries to add something to the cart or get on a wait list, a consent modal explains they must accept to share their account information with the organization.

Enhance security and simplify access by enforcing your admins to log in exclusively with their Microsoft credentials for access to the SmartRec back office.

When an admin from an organization creates an account for a client that already has an Amilia account, the user receives an email inviting them to share their account with the organization.

Users accessing the Amilia website, or its products, must consent to share their data by setting their preferences in the cookie banner.

Our secure, mobile-optimized login page adheres to accessibility standards and highlights the difference between Amilia's brand identity and the organizations we serve.

Enhanced screen reader usability and keyboard navigation, improved store buttons, colors, web page titles, H1 headings, etc., and significant improvements to the first two steps at checkout.

Prevent fraudulent pictures by adding a secondary profile picture to a client's account that only admins from your organization can edit.

When an admin sends a statement to a client (or when your organization receives its monthly Amilia invoice), a PDF copy is attached in the email notification for ease of access.

Cancelling purchase items will auto-cancel any existing scholarship reconciled to the item, creating a billing entry called 'Scholarship payment correction'.
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Improved processes when cancelling, refunding, and giving rebates on items paid with a scholarship

Cross-reference your reports and your clients list by using the Account ID to search in the Accounts or People subtab.
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In the People subtab, any of the three account owner phone numbers will give a search result of all child members and the account owner.

Use the cancel/refund feature in Client billing to cancel and refund an eCheck, just like you would a credit card transaction!

The failed payment notification contains a clickable link to log in, as well as links from the Help Center that explain how to update payment methods. Support requests are directed to email instead of phone.

'Transaction Failure' notifications for all failed payment types have been consolidated into one email per day.

In the client's billing page, open the Operations menu and select the 'Journal entries' button to view journal entries related to the client's account.

We made some adjustments to help you produce your RL-24 faster.

To help simplify searching for merch, SKU/identifier and variant SKUs can be entered in the search bar in the Store>Merchandise subtab.

Participants may cancel any eligible drop-in from the drop-in calendar in the store or via the Amilia mobile app, with a full credit applied to the account (discounts are taken into consideration).

Participants may cancel session activities via the mobile app even if the activity is priced at $0, has a discount applied or merchandise is on the invoice.

Activity add-ons improve how clients discover your important offers in-store! You can link unlimited activities to any session-based activity so that when it's added to the cart, a pop-up invites you to add required or suggested activities to the cart before continuing.

Use the 'Creation assistant' in the Activities>Group subtab to automatically generate groups by age.

New Membership features a simplified configuration form with loads of options designed to make the setup process easy!
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Create multi-person memberships (household pricing) that benefit from the same configuration perks as individual memberships.
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The Members list report provides comprehensive member information.

This billing model provides a simple form to configure how you charge clients at predefined intervals, and set client cancellation methods. Available for our new membership feature but stay tuned as more offers in SmartRec support recurring billing!

Prioritize member registration to highlight the value of membership!

Create a 'membership-required' discount and apply the discount to other memberships.
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Discounts such as 'By Community Segment', 'Question', and 'Membership Required' are supported on monthly recurring billing.

Pick which day of the month works best as the billing day. The invoice covers a period of one month.
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Change the effective date of a recurring billing membership, even if it's been sold.

When checking in at the Visitor kiosk, the participant's profile picture appears, helping admins identify those who have checked-in at the kiosk vs. the front desk.

Catch consent from participants you may have missed during registration by allowing them to accept your waiver(s) at the Visitor kiosk.

Setup options allow clients to choose room layout preferences when booking online. These options are configured in the facility's settings and are available for online bookings, admin bookings, and contracts.

Use this report to calculate contract instructor payouts! It provides the amount paid and credited per participant. Takes cancellations, discounts, and proration into consideration! Includes 'Cancellation time' and 'Registration time' columns, which are useful when you need to manually apply cancellation fees on last-minute drop-in cancellations.

The 'Invoice link' column provides the Invoice ID# and a clickable link directly to the invoice in client billing. This optional column appears in Excel and on the report web-view. Available on select reports.

The report now shows a scholarship payment made on one excel row and also a correction/cancellation on a separate row, each on their respective dates.

Cross-reference journal entries with the client's billing by referring to the Account Owner and Account ID columns in the journal entries export.

Pull your customized reports in less clicks with saved filter/column selections and the ability to edit saved report templates.
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We've increased the number of reports that support templates.

Admins can filter the 'Failed Transactions' report in the Payment Action Center with three new columns, 'Payment method', 'Transaction type', and Failure Reason'. Sort the table by any column and export the data to Excel. This makes it easier to track failed transactions and follow up with clients.

This report makes it easy to audit and update inventory, especially for organizations that sell a large variety of merchandise. Notable columns include Item name, variant name, inventory count, Item tags, SKU, shipping details, sales tax config, payment methods, etc.

Refer to the new 'payment status' column to identify if any credit card or eCheck payment is still "Processing" or if it has reached the "Completed" state.

You can assign an expiration date on a tag which auto-removes the tag once it expires. For example, time-tag customers you consider 'new'.
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Use the Client tag assignments report to view tags and expiration dates.

An all-in-one solution for asset management, labor tracking, tasks, work orders, inspections, inventory management, custom reports, and more!

Engage and retain your clients through personalized content! iPost offers you key services and strategies to to enhance your message deliverability. Ideal for multi-location organizations looking for consistency while emphasizing the unique aspects of individual locations.

This integration syncs with your staff in Amilia via an API to automate reporting on all certifications, requirements, expirations, and renewals for each person across your organization.Ideal for organizations in childcare and youth services!

Cyberimpact's robust email marketing platform is designed to help organizations create, send, and analyze effective email campaigns. It supports both english and french content.

Utilize local demographic and community profile data to effectively cater to your members' needs, attract new members within your local market, and mitigate customer turnover.

Use your desktop or Pidj's native mobile app to engage with your community and keep them informed through two-way text/chat, instant or scheduled bulk SMS, keyword triggers, event automation, facility booking reminders, and more!

Enhance the camp experience for your campers and their parents by using Camp Source's unified app interface to manage your camps, your groups, send real-time updates, push notifications, publish public camp calendars, share media, and more.

Easily manage your teams' schedules, track absences, and maintain timesheets. Evolia is ideal for organizations that employ shift workers.