We believe you should have the freedom to choose the data you collect from your clients. Therefore, specifying gender on the platform will soon be optional unless required by your organization.
This means the 'Gender' field will only show in the client's account when:
An activity or membership is restricted by gender;
The default gender question is required on your form;
A client's gender was disclosed to yours or another organization;
A client's gender was previously disclosed prior to January 27th, 2025.
Here's what to expect with gender visibility in the:
- when adding or editing a person in the Members tab
- when creating a new account or editing a client's profile
- when adding a new person to register
- when registering to an event with a gender restriction
- when completing a registration form with mandatory gender
1. Gender visibility in the User Account
Admins and clients can expect changes to the visibility of the 'Gender' field in My account (i.e., user account).
The gender field will only show in the user account if the person provided their gender in the past to any organization in SmartRec, or if they specified a gender in order to register at any organization.
User Account - When adding a new person |
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When you add a person in the user account via the Members tab, the 'Gender' field will no longer be visible. |
and
User Account - When editing an existing person |
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When you edit an existing person in the user account via the Members tab, the 'Gender' field will no longer appear by default. |
2. Gender visibility in the Clients tab
Admins can expect changes to the visibility of the 'Gender' field when creating a new account in the Clients > Accounts subtab, as well as when viewing a client's profile.
The gender field will only show in the Clients tab if the person provided their gender in the past, or if they specified a gender to register at any organization.
Clients tab - When an admin creates a new account |
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When you create a new client account in the Clients > Account subtab, the 'Gender' field will no longer be visible. |
and
Clients tab - When viewing the client's profile |
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When you view or edit a member's profile in the Clients > Members subtab, the 'Gender' field will no longer appear by default. |
3. Gender visibility in the Store
Admins and clients can expect changes to the visibility of the 'Gender' field in the online store when adding a new person to register, when registering to an activity that requires gender, and at checkout when completing registration forms that require gender.
The gender field will only show in the Store if the client is trying to register to an activity with a gender restriction, or the gender field is mandatory on a registration form.
In the Store - When adding a new person to register |
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When an admin or client adds a new person to the account to register them in the online store, the 'Gender' field will no longer be visible. |
and
In the Store - When registering to an event with gender restrictions |
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If the person's gender wasn't specified, more info is required and the admin or client must click the ✏️ icon next to the person's name to add their gender selection. |
and
In the Store - When completing the registration form at checkout (step 2) |
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If the 'Gender' field is Required or Admin optional, the client must select one of three gender options before they can proceed to payment. |
Frequently Asked Questions
1. Why does a client's gender show if it was disclosed to another organization?
As an admin, you may notice a client's gender is visible in their profile, even if your organization did not ask for it.
The Amilia account (or User Account) is a centralized profile that allows users to interact with multiple organizations while sharing and synchronizing relevant data across these organizations (username, name, date of birth, address, phone numbers, medical information, and profile picture).
An account owner must accept to share this account information the first time they visit an organization's SmartRec store.
💡 If an individual selects one of three gender options in the "Gender" field (male, female, prefer not to say), it's visible to other organizations when the individual accepts to shop in their SmartRec store.
2. Will the gender field still appear in my reports?
The gender field will still be available in your reports, even if your organization does not require it. If clients haven't selected a gender option, you'll see 'Not specified' under the Gender column.
3. How does a gender restriction differ from gender required on a form?
A gender restriction is configured at the activity or membership level. Participants must have the required gender to be eligible to register and add the item to their cart.
Gender required on a registration form is configured at the form level, and is prompted at step 2 of the checkout. The participant must choose a default gender option in the "Gender" field (Male, Female, or Prefer not to say). You don't have to pick a particular gender to be eligible to register, but you do need to select one of the three gender options in order to proceed to payment.
(Gender must be set to Required or Admin optional)
4. How do I add more gender options to my registration form?
By using the default gender field on a registration form, clients can pick between 3 default options - Male, female, prefer not to say.
However, if your organization wishes to create a more personalized set of gender options, you can create extra questions to add to your registration form.
Keep in mind, gender restrictions on activities or memberships only takes into consideration SmartRec's default gender options. Additional gender options you add to a registration form using extra questions are not eligible to use as restrictions.
In addition, answers that participants provide to extra questions on your form is not shared across organizations. This means a participant may answer an extra question focused on gender, but it doesn't influence the "Gender" field in their personal information.