Most importantly, before proceeding to refunding clients, ensure that funds are available in your merchant account. Be mindful that your merchant account is different from your bank account.
You can check you merchant account balance by logging into Netbanx. It should be visible when you select the account.
If your current balance does not cover your refunds, you will need to send a wire transfer to Paysafe. You can do so by sending an email to firstname.lastname@example.org with the following information and they will respond with next steps.
The email should include:
-Partner Name (Amilia)
-Merchant (Business) Name
-Paysafe Account Number
-Amount you'd like to wire transfer