The Home tab is your personal account's main landing page.

  1. Quickly access stores you've visited before;

  2. View upcoming events in the calendar for you and your account members;

  3. Glance and filter through your post-dated payments.

Check out the FAQ at the bottom of the page!

1. Quick access

After visiting a SmartRec store for the first time, it's added to your quick access.

  • 🎫 Click to view your Multipass usage (if any) in the Billing tab.

  • 🛒 Click to go to the organization's online store.

  • ⚠️ Click to view (and pay) a balance in the Billing tab.

  • ✉️ Click to read emails from the organization in the Communications tab.

  • ⚙️ Manage this organization's back-office if you're an admin.


2. My calendar

After you've registered at an organization, the calendar shows their closed days (pink), all your scheduled activity occurrences (blue), and other events (purple) you and other account members are registered to. On the left, up to 5 upcoming events are featured.

Can I click on the calendar?

Click on an activity (blue) or an online booking (purple) to go to the registration page in the online store to get more info about the event, or to register someone else.

❗ Purple placeholders are used for all kinds of facility bookings. However, if it isn't an online facility booking, there's no registration page to go to. Likewise, nothing happens when you click on a (pink) closed day.


3. Post-dated Payments

You can look at the status of all your post-dated payments (with any organization). Filter for planned, processing, accepted or refused post-dated payments.

To manage or make changes to post-dated payments, click the Wallet tab.


Frequently Asked Questions

1. Can I remove an organization from quick access?

2. How do I pay an outstanding balance?

3. Why is the same activity listed more than once on a given day?

4. Why can I click on some purple events but not others?

5. Can I cancel an activity from my calendar?

6. How do I make changes to a post-dated payment?

1. Can I remove an organization from quick access?

Once you visit an organization's SmartRec store, a quick access card is created in the Home tab so you can quickly revisit it in the future. You can delete a card if:

  • There's no expected balance at the organization.

  • There's no items in the cart for that store.

  • There's no new email communications from them.

  • You have no unused Multipasses at the organization.

  • The organization isn't a federation.

When these criteria are met, an X icon allows you to delete the card.

2. How do I pay an outstanding balance?

If an organization lets clients pay their balance online, you can 'Make a payment' in the Billing tab. Learn more here.

If the 'Make payment' button isn't there, call the organization to arrange payment.

3. Why is the same activity listed more than once on a given day?

An event occurrence shows up in the calendar for every account member that is registered to it. Below, an activity is listed twice on the same day, meaning there are two members in the account registered to the same activity.

This also happens if a member is registered to an activity, while another member is part of the actual staff attending the event.

4. Why can I click on some purple events but not others?

Purple placeholders are used for online (and overnight) facility bookings, private lessons, rental contracts and other facility bookings made over the phone.

When you click an online facility booking in the calendar, you'll jump to its registration page in the organization's online store. This is the only type of facility event where this occurs. Nothing happens if you click a purple event that isn't an online facility booking.

5. Can I cancel an activity from my calendar?

No. However, some organizations allow clients to cancel an activity using the Amilia mobile app. Otherwise, you can contact the organization directly.

6. How do I make changes to a post-dated payment?

You can't edit a post-dated payment from the Home tab. Instead, click the Wallet tab and then the Upcoming payments subtab. An edit button is available to the right of each planned payment.

You can only change the payment method linked to a post-dated payment and/or update existing credit card or bank account details. If you need to change the date of payment, contact the organization. Learn more about the Wallet here.

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