There are two ways you can initiate a purchase cancellation via the Clients>Accounts subtab:
Access the customer account by clicking on their name.
Click on Purchases; or
Click on Client Billing.
From the chosen subtab, click on the Invoice of the purchase you wish to cancel. This will open the detail invoice.
Next, click on Cancel/refund item.
Check the box(es) next to the purchase(s) you wish to cancel, and then specify your credit and refund amounts. You must specify the credit and refund amounts separately.
Credit Amount: What proportion of this purchase’s value should the client be entitled to get back? This might be the full amount, a percentage of the full amount, or the full amount minus administrative penalties.
You can give a partial credit when you Add an administrative fee/penalty. Be sure to apply the appropriate ledger code to this fee.
NOTE: When crediting a percentage, applicable promotions will also be adjusted according to the specified percentage. However, Multi-Person and Combo promotions are excluded, as they will always be credited 100% and applied again if necessary. Be sure to check the client's account balance to make sure the credited amount corresponds to the one you entered.
Refund Amount: The actual amount you are agreeing to give back to your client.
To fully credit and reimburse a client, you would credit the full amount and refund the full amount.
To leave a credit in the account, credit the client the desired amount, but do not submit a refund
Once you have configured the correct credit and refund amounts, press Save and the cancellation/credit/refund will be processed.
If you chose to refund a client, you'll notice a status next to the refund. Please note that the client's Current Balance will stay positive while the refund has the "Processing" status.