More often than not, you’ll be issuing refunds through Amilia. You are even able to refund a client directly to their credit card. However, there are a few cases where you may have to issue a refund directly from your merchant account with Netbanx. Here’s how!
To issue a refund through Netbanx, follow these steps:
Log in to your Netbanx account
Go to Activity Report
Use the Lookup feature to find the transaction you wish to refund based on transaction ID or Netbanx Reference ID.
Follow these steps to complete a refund for this transaction:
Once the refund has been processed, the status will update to “Completed”.
And that's how you refund a client from Netbanx!