More often than not, you’ll be issuing refunds through Amilia. You are even able to refund a client directly to their credit card. However, there are a few cases where you may have to issue a refund directly from your merchant account with Netbanx. Here’s how!

To issue a refund through Netbanx, follow these steps:

  • Log in to your Netbanx account

  • Go to Activity Report

  • Use the Lookup feature to find the transaction you wish to refund based on transaction ID or Netbanx Reference ID.

Follow these steps to complete a refund for this transaction:

Once the refund has been processed, the status will update to “Completed”.

And that's how you refund a client from Netbanx!

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