Several factors may directly influence whether your email is delivered to a recipient's inbox or spam box.

Here are a few tips to help you prevent that:

  • Make sure the recipient has marked you as a safe sender and has added you to a whitelist or address book.

  • Use at least 400 characters of text.

  • You are using an online email service provider (such as Hotmail) instead of a personal domain (yourorganization.com)

  • If you plan on using the Communications feature to send attachments, send to 10 recipients or less at a time.*

*This functionality will change soon, allowing you to upload a document to our server and send it as a downloadable link instead.

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